Frequently Asked Questions

Ordering

How do I place an order?

Select the desired product, choose your size, and add the item to your shopping cart. Then follow the checkout steps to complete your order.

Can I change or cancel my order?

Once an order is placed, it is immediately processed. Please contact us as soon as possible, and we will do our best to assist you if the order has not yet been shipped.

Delivery

What is the delivery time?

We process orders within 1–3 business days. The average delivery time is 5–10 business days. Once your order has been shipped, you will receive a tracking number.

What are the shipping costs?

We offer free shipping on all orders.

Do you ship internationally?

At the moment, we ship worldwide; delivery times may vary by destination.

Payment

Which payment methods do you accept?

You can securely pay using iDEAL, credit card, and other commonly used payment methods. All payments are processed securely and encrypted.

Is my payment information safe?

Yes, all payments and personal data are processed securely in accordance with applicable security standards.

Returns & Exchanges

Can I return my order?

Yes, you have 60 days from the date of receipt to decide whether to keep or return your product.

How do I request a return?

Please contact our customer service by email. You will then receive further instructions.

When will I receive my refund?

After we receive and inspect the returned item, the purchase amount will refunded within a few business days.

Products & Sizing

How do I know which size I need?

A size chart is available on each product page. If you are unsure, feel free to contact us for personal advice.

Are the product colors exactly as shown in the photos?

We strive to display colors as accurately as possible. Minor color variations may occur due to screen settings.

Customer Service

How can I contact you?

You can reach us by email at:
info@starluxeclothing.com

What are your response times?

We aim to respond within 24 hours on business days.